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riff
raff

See what you've been missing.

We are RIFF RAFF: a Tokyo-based research agency built on an obsession with the extra mile that most agencies refuse to walk.

Holistic market understanding requires going beyond the polished, the polite, and the privileged. Meaningful insight doesn't come from a single stratum of society.

That's why we don't stop at the visible, the comfortable, or the socially approved. We look across social positions, life stages, income levels, and value systems to square the circle of what people want, do, and say. The friction reveals the insight. Where most agencies rely on tired misunderstandings and easy tropes of what Japan truly is, our expertise lies in digesting the complex realities of Japan into legible, but dynamic, insights.

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What we provide

Gritty Japanese alleyway at night with neon reflections

Exploratory research

We conduct face-to-face research to uncover what isn't yet articulated: emerging tensions, unmet needs, and behaviors that don’t fit existing frameworks. This kind of work is designed to clarify where to look, who to listen to... and which questions actually matter before decisions harden.We don't sugarcoat the data. We deliver the hard truths that refined research smooths over, giving you the raw reality of the market.
Shibuya crossing with motion blur and skyscrapers

Ethnographic insights

Our ethnographic work focuses on how people manage real life under pressure - in homes, workplaces, host clubs, bathhouses, and beyond. We look past stated values to understand the improvisations, compromises, and workarounds that make life work.
Lone vending machine in a dark urban corner

Segment illumination

We illuminate segments by examining how different groups respond to shared pressures in distinct ways. Rather than flattening people into personas, we map the forces shaping behavior... and pinpoint where meaningful divergence actually begins.
Train passing through dense Japanese urban housing

Strategic development

We translate cultural and behavioral insight into strategic direction that holds up under real-world conditions. Our strategic insight and planning supports decisions that must survive complexity, constraint, and change... reading the tea leaves of futures near and distant.
Textured asphalt and manhole cover in Tokyo

Workshops

Our workshops help teams interpret insights together and turn them into action. Designed around real organizational constraints, our workshop sessions support alignment, prioritization, and next-step decisions... something you can take to the bank.
Izakaya entrance with paper lantern and rain

Market immersions

Our market immersion work is not the voyeuristic tour-guiding of other agencies. Rather, it involves structured, guided contact with the conditions that shape real behavior. We get you into places you wouldn’t think to look, and help you frame what you're seeing once you're there.
Gritty Japanese alleyway at night with neon reflections

Exploratory research

We conduct face-to-face research to uncover what isn't yet articulated: emerging tensions, unmet needs, and behaviors that don’t fit existing frameworks. This kind of work is designed to clarify where to look, who to listen to... and which questions actually matter before decisions harden.We don't sugarcoat the data. We deliver the hard truths that refined research smooths over, giving you the raw reality of the market.
Shibuya crossing with motion blur and skyscrapers

Ethnographic insights

Our ethnographic work focuses on how people manage real life under pressure - in homes, workplaces, host clubs, bathhouses, and beyond. We look past stated values to understand the improvisations, compromises, and workarounds that make life work.
Lone vending machine in a dark urban corner

Segment illumination

We illuminate segments by examining how different groups respond to shared pressures in distinct ways. Rather than flattening people into personas, we map the forces shaping behavior... and pinpoint where meaningful divergence actually begins.
Train passing through dense Japanese urban housing

Strategic development

We translate cultural and behavioral insight into strategic direction that holds up under real-world conditions. Our strategic insight and planning supports decisions that must survive complexity, constraint, and change... reading the tea leaves of futures near and distant.
Textured asphalt and manhole cover in Tokyo

Workshops

Our workshops help teams interpret insights together and turn them into action. Designed around real organizational constraints, our workshop sessions support alignment, prioritization, and next-step decisions... something you can take to the bank.
Izakaya entrance with paper lantern and rain

Market immersions

Our market immersion work is not the voyeuristic tour-guiding of other agencies. Rather, it involves structured, guided contact with the conditions that shape real behavior. We get you into places you wouldn’t think to look, and help you frame what you're seeing once you're there.

Ready to get your hands dirty?

Most agencies will tell you what you want to hear. We'll tell you what you need to know. We're ready to breach the walls if you are.